Important Information for Clients

What is psychotherapy

Psychotherapy is a form of talking therapy with the aim to support you in helping yourself. Your session provides you with an opportunity to talk about difficult life experiences or challenges or your emotions in a safe and confidential space. Talking therapy can assist you in developing a deeper understanding of your experiences, habits, thoughts and emotions, leading to greater emotional well-being. Please bear in mind, that psychotherapy is not the right place to get advice or quick answers. The goal of therapy is to support you in your own thinking and in your own sense-making process.

​A good rapport with your therapist is critical to your therapy progress

Take your time and find a therapist who might be a good fit for you. You may need to ring up a couple of therapists to find someone who makes you feel comfortable and safe. The website of my professional body "Federation of Swiss Psychologists" https://www.psychologie.ch/ can help you in your search. Also bear in mind that you may start therapy and may find, that the timing isn’t quite right.

Psychotherapie in meiner Praxis versus Online-Therapie

Falls Sie eine Gesprächstherapie wünschen, mich aber nicht in meiner Praxis sehen möchten, besteht die Möglichkeit
zur Online-Therapie.
Die Online-Therapie kann mittels Videoanruf erfolgen, per Telefon oder auf Wunsch auch schriftlich in Form von Briefen
welche verschlüsselt per Email verschickt werden. Gerne beantworte ich Ihre Fragen.

In-person therapy vs online therapy

If you are looking for counselling but do not wish to wish to come and see me in my practice, you may wish to consider online counselling. I use Zoom video calls for online sessions. Telephone counselling is also available. Feel free to get in touch.

Fees & Health Insurance

Both in-person and online sessions are 50 minutes long. I charge 135 CHF / 50 minutes. I work as a freelance psychologist specialised in psychotherapy. My therapy service is not covered by the Swiss mandatory health insurance.
If you have a supplementary plan or private health insurance, your insurance company may contribute towards your sessions. I recommend that you get in touch with your health insurance company prior to starting therapy. In case your health insurance company asks: I am a specialised psychologist for psychotherapy FSP and I am on the santésuisse list I have a license to run my own practice in the canton of Zurich issued by the health department of the canton of Zurich I will provide you with an invoice for your therapy sessions. You will have to settle the invoice yourself and then you can forward it to your health insurance for reimbursement.


In case you are unable to attend a scheduled appointment, I kindly ask you to cancel your session as soon as possible. Kindly note that I will have to charge you for cancellations made less than 24 hours before a session.

Your rights: confidentiality

I abide by the ethics code of the Swiss Federation of Psychologists (FSP) and the Australian Psychological Association (APS) and their professional codes for practice. Psychotherapists are bound to protect your privacy, meaning I can only share information with third parties if you have signed a form to authorize release of confidential information. I can provide you with a copy of this form. However, please do bear in mind that if your health insurance company contributes towards the costs of your therapy sessions, I am obliged to provide the following information: date of first session, number of sessions attended, date of last session, focus of therapy, and if requested, any recommendations. In case you pay for your sessions yourself, no information will be shared with your health insurance company. Please bear in mind that I may need to breach your right to confidentiality without your consent if I feel you are at risk of serious harm or may harm yourself. I will always endeavour to discuss a potential breach with you first before I take any actions. Feel free to ask questions about the code of ethics and conduct I use and the rights you have.

Your right: data protection

Data protection is a legal requirement. Psychotherapists are obliged (Art. 400 OR: Accountability, Art. 20 FSP Professional Code, cantonal health laws) to create a client file and to store it securely for 10 years from the date of the last therapy session. All your personal data and therapy notes such as therapy goals are password-protected and stored securely. Your right access your file may need to be restricted or denied if the interests of third parties need being protected.


I adhere to the recommendations of the federal government and my professional body, the FSP. Seeing that these recommendations are frequently amended, please get in touch if you have any questions.

Any questions?

Please feel free to call me (077 414 22 96) or to send me an email sarah.suter@psychologie.ch